WHERE IS MY ORDER?
Do not despair, valued shoppers, for as soon as your eerie acquisitions are dispatched from our shadowy confines, an ominous email shall appear to you. Armed with a tracking number and a ghostly link, you'll effortlessly trace your package's passage from our vaults to your haunted abode. Should you need our intervention, cast us a spectral email, and our team will happily extend their ghostly assistance.
CAN I CANCEL MY ORDER?
We comprehend that the winds of fate may shift, compelling changes to your dark desires. Our commitment to swift delivery means your orders are processed with alacrity, making cancellations a race against time.
To initiate a cancellation incantation, forward your order details to hello@frightdirect.com, and we shall endeavor to banish it from our realm.
Success will see your coffers replenished through your initial payment method. Yet, beware, for a cancellation fee might be skulking nearby.
SOMETHING IS MISSING FROM MY ORDER
Should you find your order incompletely materialized, it's likely due to our diverse array of dark artisans sending their creations separately. Keep vigilant for tracking details for each segment of your order as they embark on their journey to you.
For unresolved mysteries regarding any absent items, reach out through our haunted communication channel.
SHIPPING COSTS
Our shipping fees, as elusive as shadows, are calculated by the total heft of your damned goods. For a glimpse into our shipping realms, dare to peruse our Shipping Page.
I WON'T BE AT HOME TO RECEIVE MY ORDER
Fear not, roaming spirit!
The courier, a silent wraith, will seek a secure spot to conceal your parcel, entrust it to a neighbor, or leave behind a 'We Missed You' specter in your mailbox.
Anticipate another delivery attempt or claim your goods from the local post realm within 7 nights. Remember to carry the 'We Missed You' spirit and identification from the netherworld.
WHAT IS YOUR RETURN POLICY?
In the unfortunate event that your acquisition manifests defects or damage, you're entitled to a return within 14 days of its arrival for a dread-filled refund or exchange. Ensure the return is made in its original specter form, packaging included. Be warned, we cannot welcome returns after 14 haunting days.
WHAT ARE THE COSTS OF RETURNS?
The curse of return costs falls upon you, the sender. A service bound by tracking is recommended, lest your items dissolve into the aether, beyond our realm of responsibility.
I RECEIVED A FAULTY ITEM
Our deepest shadows and apologies for this oversight. To banish this malady with a refund or exchange, you must signal us within 14 days of receipt.
Invoke assistance at hello@frightdirect.com, and our spectral support will mobilize to amend the transgression.
WHERE DO I SEND MY RETURNS?
Our netherworldly support conjurers await your beckoning via email for the precise return coordinates. Given our alliance with various entities, your parcel's initial landing site may not be the most efficient for your return's journey.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Join us in the dark arts of commerce, accepting myriad enchanted tenders:
- American Express
- Mastercard
- Apple Pay
- Google Pay
- Visa
- Shop Pay
- Amazon Pay
- Diners Club
- Discover
Surrender to the night and let your spirit wander free, for Fright Direct is here to fulfill your most shadowy yearnings!